How Prepaid Plan Works

PhoneBox prepaid service is provided on a fixed-term basis. If the extension payment is not completed before the end of your current term, your service will end automatically.

To avoid service interruption, we strongly recommend completing the extension payment before your term ends or enabling auto-payment in advance.

How to set up auto-payment method

How to check your plan and service term

You can check your service term and extension status using one of the following methods:

• Log in to your PhoneBox Self-Serve account
• Send a text message with “myterm” or “mt” to 1-855-495-2055

(Your service term details will be sent via SMS within seconds.)

PhoneBox will also send expiration reminders via email and SMS:

• 5 days before your term ends
• 1 day before your term ends

How can I reactivate my Phone Number if it’s already terminated? 

If your prepaid service has already ended, the Self-Serve extension is no longer available.

Service Ended within the last 5 days

If your service ended within the last 5 days, please contact the PhoneBox Customer Support team to request a service extension.

• No reactivation fee applies
• You may continue using your existing SIM card once the extension is completed
• The new service term will continue from the day after your previous term ended

How to contact to PhoneBox Customer Support team

Service ended more than 5 days

If more than 5 days have passed since your service was terminated, your phone number has been permanently deleted and cannot be recovered.

To use PhoneBox service again, you will need to purchase a new plan and receive a new phone number.

PhoneBox Plans

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 06/03/2026