Understanding Your Internet and Mobility Bills

Your home internet service fees will be billed directly by the respective providers, TELUS or Koodo.

If you choose to bundle your mobility plan with PhoneBox, here’s how the billing works: **

Your home internet payment will be processed by TELUS or Koodo, based on the provider for your service.

Your mobility plan payment will be billed separately by PhoneBox.

For any questions or inquiries regarding your home internet billing or payment, you can contact TELUS or Koodo directly for assistance.

Are you looking for more information about PhoneBox - TELUS / Koodo Home Internet service?

You can visit the Help/Support section on the websites. If you haven’t found the information you need, please contact the customer support team at

TELUS : 1-888-811-2323 (English) / 1-800-833-6888 (Chinese)
Koodo: Visit Koodo website , which offers quick help for all questions related Koodo Home internet service. If you need more assistance, it'll help schedule a callback from Koodo's rep.

Updated on: 27/09/2025

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