PhoneBox Number Port-in Guide

You can transfer (port-in) your existing U.S. phone number from another service provider to PhoneBox.

Port-in is available either during activation or after your PhoneBox service is activated.

If you want to request port-in after activation, please contact PhoneBox Customer Support and request a port in your number.

How to Contact to PhoneBox US Customer Support team

Port-in Process

Before you begin, please make sure your phone number with your current provider is still active.

Please do not cancel your service with your previous provider until the port-in process is fully completed.

1. Submit your port-in request to PhoneBox

1) Select “Yes” under “Do you want to port in your number?(US numbers only)”

2) Please fill out the required columns

To submit your request, you will need the following information:

• Account number
• Phone number to be ported 
• PIN number 
• Service Address 

Note 

• Please contact your current provider to get the account number, PIN number, and the services address that is associated with your account.
• The service address must be the same as your current services provider's invoice, otherwise, the port-in may not succeed.

Port-in Completed

The port-in process is typically completed within 2 hours, if provided all information is correct.

Once your number is successfully working on PhoneBox, you may then contact your previous provider to cancel your old plan.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section, select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 06/03/2026