Understanding US Plan Expiry and Reactivation Rules

This article explains what happens when your PhoneBox service ends and what options may be available depending on your plan type.

What Happens When Your PhoneBox Service Ends

You can check your plan and service term on the PhoneBox Self-serve

How to check your plan

• 7-Day & 15-Day Plans

For 7-day and 15-day plans, the service ends automatically when the term expires. Once the term has ended, the service cannot be reactivated, and the SIM card can no longer be reused.

If you would like to continue using PhoneBox services after the term ends, you will need to purchase a new plan.

• 30-Day Plan

If the extension payment is not completed before the end of the term, the service will end automatically. 

To avoid any interruption to your service, we recommend completing the extension payment before the term ends or enabling auto-payment in advance.

If your 30-day service has already ended, reactivation may still be available depending on how much time has passed since the service ended.

How can I reactivate my Phone Number?

If your service ended within the last 30 days, you can reactivate it directly through the self-serve portal. No reactivation fee applies, and you can continue using your existing SIM card after the extension is completed. 

• Service ended within 30 days

If your service ended within the last 30 days, please contact the PhoneBox Customer Support team for assistance.

No reactivation fee applies, and you can continue using your existing SIM card after the extension is completed.

• Service ended within 31–60 days

If your service ended between 31 and 60 days ago, reactivation is still possible.

In this case, please contact the PhoneBox Customer Support team for assistance.

A reactivation fee of $10 (USD) + tax will apply. Once the service is reactivated, you can continue using your existing SIM card.

• Service ended after 60days

If more than 60 days have passed since your service ended, reactivation is no longer available. Your previous phone number and service cannot be restored.

To continue using PhoneBox services, you will need to purchase a new plan.

Here’s U.S.A plans you can choose

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section, select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 12/02/2026