When Will My PhoneBox SIM Arrive?

Once we receive your SIM shipping request, your SIM card will be shipped on the next business day.

Please note that our shipping department is closed on weekends and holidays.

Once you receive your SIM card, please activate through our PhoneBox self-serve. 

Note 

If you received your SIM card for SIM swap, please reach out to our PhoneBox Customer Support team to activate your SIM 

How to contact to PhoneBox US Customer Support team

Delivery Details

1) Within Canada: Standard delivery takes 5–7 business days, depending on your address.

• Regular shipping: Tracking is not available.
• Express shipping: A tracking number is always included, so you can monitor your delivery. 

2) Outside Canada: Delivery typically takes 10+ business days, depending on your country.

• Regular shipping: Tracking is not available.
• Express shipping: A tracking number is always included, so you can monitor your delivery. 

If You Have Not Received Your SIM Card

We’re here to help if your SIM card hasn’t arrived within the expected timeframe.

📧 services@gophonebox.com

• In Canada: Please contact us if you haven’t received your SIM after 1 week.
• Outside Canada: Please reach out if it’s been 2 weeks and your SIM has not arrived.

Once we receive your message, we’ll verify your address and arrange a replacement SIM card right away. 

Note

SIM delivery may be earlier or later than expected. If needed, you can move your activation date forward or back.

Please inform us in advance so our Customer Support team can update your activation date.

How to contact to PhoneBox US Customer Support team

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section, select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 06/03/2026