[Website] Set up a vacation plan (Only Postpaid)

A vacation plan is a temporary suspension of your account while you are on a long-term vacation. You can apply for a vacation plan on the Plan page. Customers are eligible to apply for a vacation plan for a maximum of 3 months, free of charge. After the 3-month temporary suspension, the account must be reactivated for at least 6 months before applying for another vacation plan.

This function is only available for postpaid plans.

Steps to set up a vacation plan:

1. Sign in to your account
2. Open the Settings page
3. Select "Vacation Hold"
4. Select "SET UP VACATION PLAN"
5. Choose a suspension month and reactivation month
6. After choosing the period, select "Request Vacation Hold"

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 27/10/2025