Articles on: [Canada] Web - Manage your Account 24/7

[Website] Suspend your service (Only Monthly Plan)

If your phone was lost or stolen, you can suspend your service using your PhoneBox account. When you want to restart your service, please contact our customer care team.

Steps to suspend your service:

Sign in to your account
Open the Settings page

Select "SIM Lost/Stolen Hold"

Select "Suspend the Line"

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 27/10/2025

Was this article helpful?

Thank you!