What are the services and options available on the online account?

At PhoneBox, we encourage our customers to create a self-serve account where you can take advantage of numerous benefits and services offered through our website and app.

Available Services and Options:

For Prepaid Plans:

• Extend your prepaid plan: Manually extend your services by adding another 30-day term
• Plan change: Plan changes will be effective from the start of the next 30-day new term
• Add data: Add more data to your current prepaid term. Top-up of 1GB is available for $10 + tax
• Add/Remove auto-payment: Set up a credit/debit card as an auto-payment method, which allows our system to automatically extend your prepaid services. This can be modified or removed at any time

For Monthly Plans:

• Plan change: Plan changes will be effective from the start of the next billing cycle
• Add/Remove auto-payment: Set up a credit/debit card and bank account payment as an auto-payment method for automatic monthly bill payments. This can be modified or removed at any time

For All Plans:

• Update account information: Modify your account information at any time (name, address, email)
• Change password: Update your login password at any time. Forgot your password? No problem - we provide the option to reset your password from the login page. Simply click "Forgot your username or password" and follow the reset instructions

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 29/10/2025