What is a Vacation Plan and how does it work?

Requirements:

The account should have been active for at least 6 months.

A Vacation Plan is a temporary account suspension while the customer is on a long-term absence. This means the account, its services and its charges will be suspended for a certain time.

Customers are eligible to apply for Vacation Plans for a maximum of 3 months, free of charge. After the 3-month-long temporary suspension, the account must be reactivated for at least 6 months before a new vacation plan is applied.

All vacation plans have to start on the first day of the billing cycle, on the 2nd day of the month. Then, it needs to end by the final term of vacation, on the 1st day of the month. It is not possible to set vacations only for a partial term.

There is no application fees to apply for a Vacation Plan, and there are no monthly fees that will be applied throughout the duration of the plan.

Case example:

Mr. Curtis has been using PhoneBox service since 2018. Due to the pandemic, he decided to go back to England to be with his family for a while. He was wondering if he can keep his number when he is in England. He then contacted us on WhatsApp and an agent from Customer Support told him it is definitely possible!

We call it as Vacation Plan. Vacation plan is up to 3 months for free for every PhoneBox customer! As long as the your last vacation plan is 6 months ago, you are eligible to apply a new vacation plan.

Mr. Curtis confirmed with us that he would like to apply 3-month vacation plan as of now, it will be effective on Jun 2nd to Sep 1st.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024