What is the billing cycle for prepaid plans?

What is the billing cycle for prepaid plans?



Requirements:
Prepaid plan is a short term plan for students or short term travelers who visit Canada
Prepaid payment cycle starts when the 30 days term end
Auto-extension is not eligible to be set through Visa Debit card.

Prepaid billing cycle is very simple to understand. You are required to process your term extension payment prior to your term date ends.

Your prepaid terms will be for a 30 days period and you will receive PhoneBox notifications before your term ends, as a reminder for you to extend your service.

It is important to note that you are required to extend your prepaid term before it ends, to avoid automatic account cancellation. After the account is terminated due to no extension, the phone number may be not available anymore.

You will receive automatic response right away once payment and extension have been completed. An online receipt will be provided via registered email address. Make sure to set your registered email address correctly in order to receive your online payment receipt.

Case Example:
Miles got his number at the Vancouver store on May 11th and he is using a prepaid plan. He activated his number and made the payment by his credit card, but he didn’t set up the auto-payment.

He wasn’t aware of the SMS about extending the service by Jun 9th to avoid the termination. He realized that he is unable to use the service on Jun 11th. He tried to extend the service on the TopUp section on the website in vain, he then contacted us on WhatsApp.

One of our Customer Support agents informed him that “The billing cycle for prepaid plans is various, it depends on when you started the service. But it is always for 30 days. Please make sure to settle the payment before the term ends, otherwise your account will be terminated accordingly and it won’t be able to be retrieved.”

Do you still need help?
Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024