What is the difference between prepaid and monthly accounts?

A prepaid plan has no fixed billing cycle. You can activate it anytime, and use it for 30 days. Once the 30 days are over, you will have to extend it to continue using the services. Under this type of plan, data will be blocked if you reach your data limit, but you can always add more if you need. Vacation plans are not applicable for prepaid plans.

Monthly plan has a fixed billing cycle: it starts every 2nd day of the month until the 1st day of the following month. We will never block your data usage under this plan type, but when you use more than your data limit overage fees will be applied accordingly. You can apply for a vacation plan should you need to travel for a long period of time.

Case example:

Deshaun was new to Canada, he came to our Vancouver store and requested for a Canadian number.

The representative introduced the difference to Deshaun. Since Deshaun will stay in Canada for years, he was recommended to take a monthly plan so he doesn't have to worry about the ending term as prepaid plans.

Deshaun has been informed that the greatest difference is the data overage fee will be applied for monthly plans. We highly recommend that customers use their own device to track the usage and reset the statistics on the 2nd of every month.

Deshaun's credit card will be charged on the 19th of every month, and he has to make sure to settle the payment by the 25th of every month.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024