What is a vacation plan

A Vacation Plan lets you temporarily suspend your mobile service while you’re away for an extended period.

Your number is safely kept, and no monthly fees are charged. During the vacation period, your service is paused including call, text and data.

Requirements

To apply for a Vacation Plan, all of the following conditions must be met:

• You must have a Monthly Plan.
• Your account must have been active for at least 6 months.
• If you previously used a Vacation Plan, your line must be reactivated for 6 months before applying again or requesting an extension.

How the Vacation plan Works

Duration & Cost

• Minimum application length is 1 month and go up to maximum 3 month
• Completely free (no monthly charges, no application fees)

[Note] The service fee for the vacation plan effective month is converted into an account credit and automatically applied to the first billing month after the vacation plan ends.

Application & Timing Rules

• Vacation Plans must be requested before the 26th of the current month to take effect for the following month.
• Vacation Plans can only start on the 2nd day of the month and end on the 1st day of the month.
• Partial billing cycles are not available. Vacation Plans must cover full months only.

[Note]

If you choose to resume your service before the vacation period ends:

• The full monthly service fee will be charged
• Any existing credit will be applied to the charge

Can I Extend My Vacation Plan? 

Yes. You can request an extension as long as the total vacation period does not exceed 3 months.

To request your vacation plan extension, please contact the PhoneBox Customer Support team.

How to contact to the PhoneBox Support team

Extension Requirements

• The extension request must be submitted on or before the 26th of the month
• Total duration (initial + extension) cannot exceed 3 months

Step-by-Step guide to set up the Vacation Plan

[PhoneBox App]

If you haven't downloaded the PhoneBox app yet, install it here:

iOS / Android

[Self-serve online]

Go to the PhoneBox website

If you don’t have an account, please create one first. You can easily sign up using your email address.

1. Select Settings from the menu. 

2. Click Vacation Hold

3. Click Set up vacation plan

4. Select start and end months

5. Confirm the details and complete the request

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 06/03/2026