What to Do If Your PhoneBox Auto Payment Is Declined

If an auto-payment attempt fails, you will receive a notification through SMS. To avoid any interruption to your service, please follow the instructions below.

Make a Payment through PhoneBox Self-serve

You may log into your self-serve account account and make a payment

For monthly plan users

Monthly Plans are automatically billed on the 16th and **19th **of each month.

If automatic payments fail, please make the payment directly at the Phone Box Self-Service counter.

How to check your balance and make a payment

For prepaid plan users

Prepaid plans are billed one day before the end of the term.

If automatic payment fails, you can pay directly at the Phone Box Self-Serve.

How to extend your prepaid plan

Update your auto-payment method 

To ensure your plan renews successfully, please update your payment method in advance.

[How to change your auto-payment method

](https://phonebox.crisp.help/en/article/how-to-set-up-or-change-your-cardit-card-for-auto-payment-1ycvlo7/)

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 05/03/2026