When will PhoneBox deliver my SIM card?
SIM Shipping
Once we receive your SIM shipping request, your SIM card will be shipped on the next business day.
Please note that our shipping department is closed on weekends and holidays.
And please reach out to our PhoneBox service team after you get your SIM card to activate your SIM.
Delivery Details
1) Within Canada: Standard delivery takes 5–7 business days, depending on your address.
To make things easy for you, here is how tracking works for domestic orders
- Regular shipping: Tracking is not available.
- Express shipping: A tracking number is always included, so you can monitor your delivery.
2) Outside Canada: Delivery typically takes 10+ business days, depending on your country.
- Regular shipping: Tracking is not available.
- Express shipping: A tracking number is always included, so you can monitor your delivery.
If You Have Not Received Your SIM Card
We’re here to help if your SIM card hasn’t arrived within the expected timeframe.
- In Canada: Please contact us if you haven’t received your SIM after 1 week.
- Outside Canada: Please reach out if it’s been 2 weeks and your SIM has not arrived.
Once we receive your message, we’ll verify your address and arrange a replacement SIM card right away.
If your SIM does not arrive before your activation date, we can also adjust your activation date upon request.
Important Notice
SIM delivery may be earlier or later than expected. If needed, you can move your activation date forward or back.
Please inform us in advance so our Customer Support team can update your activation date.
How to contact PhoneBox Customer Support team
Do you still need help?
Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.
Updated on: 05/03/2026
Thank you!