Why there is no reply to my emails?

Requirements:

Feel free to contact us at services@gophonebox.com or any of our channels. Please, keep in mind that we will need your email and phone number to look into your account.

Did you know you can update auto-payment and change your plan on our Online Account? You just need to register an account before logging in. Please use your phone number to sign up for your account!

Customers can contact us through the Questions & Feedback form on our website or directly email us at services@gophonebox.com. Our Customer Support will get back to you within 1-2 business days.

We are sorry to inform you that we have limited team members, which means sometimes it can take a few time for you to get responses. If your question is urgent, please feel free to contact us through other channels.

Connect with us on Twitter, Instagram and Facebook, or chat with us on LiveChat. If you are in Vancouver, feel free to visit us at our store: 658 Seymour St. We are looking forward to seeing you!

KakaoTalk: Plus Channel: PhoneBox (Please note Kakao is unavailable on weekends.)
WeChat: PhoneboxCanada
Line: @phoneboxcanada
WhatsApp: [+1 (403) 966-2412](tel:+1 \(403\) 966-2412)

If you still haven’t received the reply from us after 2 business days, please feel free to send your inquiry once again, the first contact might be recognized as spam by the system.

Case Example:

Miki joined PhoneBox on Mar 28th, and she would like to check her data usage. She replied to the Welcome email sent out from us, but she hadn’t got any reply a week after.

She contacted us once again on Apr 6th by LINE. An agent from Customer Support mentioned, “The first email you sent to us went to donotreply@email.delivery.gophonebox.com, that’s why we didn’t respond to your email.”

She also got the answer to her question from the agent. “Customers are unable to track the data usage with Rogers at this moment. We recommend that you use your own device to track the usage, please reset your data on the billing cycle date, which is the 2nd of every month.”

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024