Why is there no reply to my emails?

You can reach our Customer Support team at services@gophonebox.com. Our team will get back to you within 1-2 business days.

We are sorry to inform you that we have limited team members, which means sometimes it can take a little time for you to get responses. If your question is urgent, please feel free to contact us through other channels.

Connect with us on Twitter, Instagram, and Facebook, or chat with us on LiveChat. If you are in Vancouver or Toronto, please feel free to visit us at our store:

Vancouver

658 Seymour St, Vancouver, BC V6B 3K4

Weekdays 9:30 am to 6:00 pm

Weekends 11:00 am to 6:00 pm

Toronto

1240 Bay St. #305, Toronto, ON M5R 2A7

Weekdays 8:00 am to 6:00 pm (weekdays only)

KakaoTalk: Plus Channel: PhoneBox (Please note Kakao is unavailable on weekends.)

WeChat: PhoneboxCanada

Line: @phoneboxcanada

WhatsApp: +1 (403) 966-2412

If you still haven’t received a reply from us after 2 business days, please feel free to send your inquiry once again, the first contact might be recognized as spam by the system.

Case Example:

Miki joined PhoneBox on Mar 28th and would like to check her data usage. She replied to the Welcome email sent out from us, but she hadn’t got any reply until a week after.

She contacted us once again on Apr 6th by LINE. An agent from Customer Support mentioned, “The first email you sent to us went to donotreply@email.delivery.gophonebox.com, that’s why we didn’t respond to your email.”

She also got the answer to her question from the agent. “Customers can check their data usage on self-serve.” She registered her online account and could see her current data consumption after logging in.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section, select the USA flag and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 13/01/2025