Will I get a notification if I exceed my data limit?

Yes, we will notify you via SMS when you are approaching your data limit and when you reach it.

Frequently Asked Questions:

Where can I find data overage fees? You will be able to see data overage fees on your next monthly invoice.

Can I still use data after reaching my limit? This depends on your plan type:

• Prepaid Plans: Your data will be blocked once you reach your limit. You will need to top up if you want to use more data. ($15 + tax per 1GB)
• Monthly Plans: You can continue using data without interruption, but extra data usage will be charged on your next bill. (Data overage fee is $15 + tax per 1GB)

Tips to Monitor Your Data Usage

We highly recommend that customers monitor their data usage from the self-serve account. To avoid incurring overage fees in the future, here are some helpful tips:

• Download the PhoneBox Canada app:  The application will allow you to view the data usage all the time. 
• When the Monthly plan almost reaches the limit: Feel free to inform us to help you apply a data block into the account to avoid the data overage fee. 

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/11/2025