Will I get a notification if I exceed my data limit?

Yes, we will notify you by SMS when you are close to reach your data limit and when you reach it.

Where can I find the applied data overage fee?
You will be able to see the data overage fee on your next month invoice.

Am I able to use data after I have overused my data?
Your data will be blocked once you have reached your data limit if you are under a prepaid plan, and you will need to Top Up if you want to use more.

If you are under a monthly plan, you can continue using your data without block, but please notice that the extra data usage will be charged on the next billing.

We highly recommend that our customers monitor their data usage from their own devices. To avoid incurring overage fees in the future, here are some tips!

• Adjust the data settings in your mobile device to help you monitor your usage
• Download a free app that monitors data usage. This will give you an estimate of your data usage.
• Make sure your Wi-Fi Assist is turned off so it won’t switch from Wi-Fi to data network automatically.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the[ support section](https://gophonebox.com/support/) and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024