Will I get a notification when my prepaid plan is about to expire?

Yes, we will send three notifications in different times via SMS, and we will also email the customer when the account is closed.

Case example:

David term is from: Feb 12, 2021 ~ Mar 13, 2021

We will send the first SMS on Mar 08th
We will send the second SMS on Mar 12th
We will send the Third SMS on Mar 13th

Imagine that even with the notifications, David fails to extend the services.

Will David be able to retrieve his phone number after it is terminated?

We will try our best to retrieve the phone number, but we cannot guarantee the number will be reactivated.

Will David receive payment notifications if he set up auto payment?

Yes, we will renew services automatically, and we will send SMS messages to customers.

To avoid the suspension of your account, we encourage you to set-up an auto-payment through your credit card or bank account. Just sign-up or log in by visiting My Account section.

Do you still need help?

Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.

Updated on: 10/10/2024