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Articles on:[Canada] Before Sign up
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  • [Canada] eSIM
  • [Canada] General Information
  • [Canada] International Calling
  • [Canada] Plans / Roaming / Promotion / International Calls and Texts
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  • Can I choose my phone number when I sign up?
    Can I choose my phone number when I sign up? Requirements: Once your account is successfully activated, the system will generate the phone number for you based on the service area selected. Unfortunately, you are not able to opt for a specific phone number. PhoneBox is a MVNO company so we have no authorization to provide a variety of phone numbers to each customer. Phone nuPopular
  • Can I sign-up for a PhoneBox plan if I am under 18 years old?
    Can I sign-up for a PhoneBox plan if I am under 18 years old? Requirements: To sign up for a PhoneBox plan, you will need a credit card (including international) or a VISA/Master debit card. A consent letter from guidance is required. Yes, all customers are eligible to choose PhoneBox's plans with unlimited Canada-wide calling and international text messaging. If you arSome readers
  • Is my device compatible with PhoneBox network?
    Is my device compatible with PhoneBox network? Requirements: Understanding the device model and version that you are currently using will help you understand whether it is compatible or not with PhoneBox's plans. Device lock, SIM card or network block can be mostly solved by contacting the previous device provider to get those functions removed. PhoneBox networks supporSome readers
  • Can I change my service's start date with PhoneBox?
    Can I change my service's start date with PhoneBox? Requirements: You must complete your Online activation process via our website. Since you are not starting to use any service, you can just contact the PhoneBox Customer Support team to submit a new service starting date. Please note that there will be adjustment fees if you decide to move yourFew readers
  • What is data overage fee and how does it work?
    What is data overage fee and how does it work? When you activate a monthly plan with PhoneBox, your account will be subject to data overage fees if your usage exceeds the data included in your plan. Details of this policy are outlined on the activation page. What Is a Data Overage Fee? A data overage fee is the additional charge applied when you use more data thFew readers
  • How will I know my phone number?
    How will I know my phone number? Requirements: You will have to complete the online activation in order for us to activate your SIM card and assign you a phone number. On the activation date, PhoneBox will send the phone number to the email you registered during the online activation. If you would like to have your phone number earlier, you will have to request for changeFew readers

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