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Articles on:[Canada] Billing Inquiry
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  • What is the billing cycle for monthly plans?
    What is the billing cycle for monthly plans? Requirements: Monthly plan is a long term ideal plan Payment under monthly plan can be done via online account or contacting to our customer support team Auto-payment through Visa Debit card is not eligible. Monthly Plan, or also known as postpaid, has a billing (payment) cycle on every 15th of the month, ending on the 25th. It means a total of 10 days for you to complete your invoice payment. Payment under monthly is an advancedFew readers
  • What is the billing cycle for prepaid plans?
    What is the billing cycle for prepaid plans? Requirements: Prepaid plan is a short term plan for students or short term travelers who visit Canada Prepaid payment cycle starts when the 30 days term end Auto-extension is not eligible to be set through Visa Debit card. Prepaid billing cycle is very simple to understand. You are required to process your term extension payment prior to your term date ends. Your prepaid terms will be for a 30 days period and you will receive PhoneFew readers
  • What are the payment methods for monthly plans?
    What are the payment methods for monthly plans? Requirements: Monthly plan is a long term ideal plan Payment under monthly plan can be done via online account or contacting to our customer support team Auto-payment through Visa Debit card is not eligible. There are various payment options that clients can choose for the monthly plan. For most cases like activations, data top-up or term extension, the payment method options are: Credit card: including Visa Credit & Debit, MastFew readers
  • What are the payment methods for prepaid plans?
    What are the payment methods for prepaid plans? Requirements: Prepaid plan is a short term plan for students or short term travelers who visit Canada Payment can be done online or contacting to our customer support team Auto-extension is not eligible to be set through Visa Debit card. There are various payment options that clients can choose for the prepaid plaFew readers
  • Is it possible to set auto-extension for my prepaid plan?
    Is it possible to set auto-extension for my prepaid plan? Requirements: Prepaid plan is a short term plan for students or travelers who visit Canada The term can be extended before the 30 days term expiration. Auto-extension is recommended to be set up to avoid termination under the account once the term ends. You are not eligible to set up an auto-extension through Visa Debit card. There are few options available for you to complete setting up an automatic extension under yourFew readers
  • How to make a payment via Online Banking? ( New )
    How to make a payment via Online Banking? Via Online Banking Payment (via a web browser): In order to make a payment Online Banking to your PhoneBox account, it online available with Canadian Bank to process the payment. From the Banking Overview tab, click Make a Payment or Bill Payment. PhoneBox Payees Name is ( PhoneBox ) and your PhoneBox Account number can be found on the billing invoice. Here is a sample that you follow step by step on below: 1. Login to your CanadFew readers
  • What are those Interest, Plan adjusment and Reactivation fee appear on my Montly Plan Invoice? ( New )
    What are those Interest, Plan adjusment and Reactivation fee appear on my Montly Plan Invoice? In order to know about details with Interest, Plan adjusment and Reactivation fee. We wish on below information could help you know more about each fee that apply into your invoice: Interest Fee The reason that was being applied to your invoice with interest fee, because there was an payment being processed or clear your balance from the last month invoice. For example: Jhonny has Monthly PlaFew readers
  • Understanding of the First Billing charges for monthly plan ( New )
    Understanding of the First Billing charges This function is only valid for a Monthly Plan. Phonebox has a fixed billing cycle with a monthly plan, the first month service fee has been prorated based on the service days. All new activation with monthly plans require an upfront payment for the first prorated month + the next month service fee. Due to the fixed billing cycle, when the activation is requested in the middle of the billing cycle, service fee and data capacity are proratedFew readers

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