Why there is no reply to my emails?
Why there is no reply to my emails?
Requirements:
Feel free to contact us at services@gophonebox.com or any of our channels. Please, keep in mind that we will need your email and phone number to look into your account.
Did you know you can update auto-payment and change your plan on our Online Account (https://myaccount.gophonebox.com/loFew readersTroubleshooting options available on the mobile device.
Troubleshooting options available on the mobile device.
Clients have access to a few options to restore missing services and clear out any potential settings that may cause an issue. These options can correct many issues including - Calls, Texts, and Data issues.
Here is a list of a few troubleshooting tips and tricks available on the Mobile Device:
Restart the DeviceFew readersHow can I track my SIM card delivery?
How can I track my SIM card delivery?
Requirements:
To get a new SIM card, customers must request it online.
Please note only express shipping has a tracking number for your review. There is no way to track regular shipping.
For domestic shipping, you will only have a tracking number if it’s the second time that we send a SIM card to you.
TFew readersWhy is my SIM card delivery delayed?
Why is my SIM card delivery delayed?
Requirements:
To get a new SIM card, customers must request on the website.
Why have I not received my SIM card yet?
If you are in Canada, please allow couriers 3-5 business days to deliver your package. If you are outside Canada, it takes 3-4 business weeks to be delivered. Please, note it also depeFew readersWhy have I not received my SIM card yet?
Why have I not received my SIM card yet?
Requirements:
To get a new SIM card, customers must request on the website.
Customers can order a SIM card online before they come to Canada. We will deliver to your place wherever you are! First, choose one of our plans.
Please make sure to select the plan in the correFew readersI can't find the US plan on the website, what should I do?
I can't find the US plan on the website, what should I do?
Requirements:
US plans are prepaid only
We also have US plans for you! Please note US plans are prepaid only, which means customers will need to extend the service every 30 days to avoid the auto-termination.
When you go to the plans page, please select the region, changing it from “Canada” to “USA”. Then youFew readers