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Articles on:[Canada] Leaving / Port Out / Suspension
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  • How do I terminate my account?
    How do I terminate my account? Requirements: If you have an outstanding balance on your account, you must make a payment before termination. If you use data overage, you have to pay for it before termination. MONTHLY PLAN – A refund for the unused service fee will be processed to your last payment method at the end of the month following your termination date. MONTSome readers
  • How do I transfer my phone number to a different mobile provider?
    How do I transfer my phone number to a different mobile provider? Requirements: Before you proceed with the port-out request, please check: If you have outstanding balance on your account, you must make a payment before you request the port-out If you have used data overage, you have to pay for it If you are still on our device contract, you have to pay for theFew readers
  • Will I get a refund for unused services when I terminate my account?
    Will I get a refund for unused services when I terminate my account? Requirements: You must be a monthly plan customer Your refund balances will be deducted if there's any remaining outstanding balance left under your account. You will receive a Termination & Refund Confirmation email within 1–2 business days from your termination date. Please make sure to clickFew readers

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