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Articles on:[Canada] Managing your Account
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  • Is it possible to change the plan anytime?
    Is it possible to change the plan anytime? Requirements: If you are a monthly customer, you can request the plan change anytime on online self-service prior to your new monthly cycle. The new plan will be effective on the 2nd of the next month If you are a prepaid customer, you can contact the customer support team before your new term starts Your phone number will remain the same after plan changes process As a PhoneBox customer, there will be no additional service fee charSome readers
  • Can I upgrade or downgrade my plan?
    Can I upgrade or downgrade my plan? Requirements: You can upgrade or downgrade your plan at any time. The new plan's effective start date will depend if it is a monthly or a prepaid plan. Prepaid plan: Customers must contact Customer Service for plan change processes. Monthly plan: It is possible to request a new plan through online account self-service. PhoneBoxFew readers
  • How can I change my plan from prepaid to monthly?
    How can I change my plan from prepaid to monthly? Requirements: PhoneBox prepaid customers can change to a monthly plan with the same phone number. There is no extra fee to request a plan change. It is possible to change from a prepaid plan to a monthly plan. In this case, you must contact PhoneBox customer service to request the plan change at least one week before yoFew readers
  • How can I change my plan from monthly to prepaid?
    How can I change my plan from monthly to prepaid? Requirements: You are able to change your plan from Monthly to Prepaid by contacting our customer support department before the invoice is issued. You must contact Customer Service to request the change from a monthly to a prepaid plan. PhoneBox recommends requesting this plan change before the invoice is issued on theFew readers

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