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Articles on:[Canada] Network Quality / Network Status / Technical Support
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  • My phone shows "No Service".
    My phone shows "No Service". Requirements: Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device. Make sure that you are using your service while you are inside Canada. Please make sure that your device is not on contract or SIM card lock. “No service” can occur basedFew readers
  • Why can't I receive text messages?
    Why can't I receive text messages? Requirements: Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device Check whether there’s a signal on your device and make sure the SIM card is inserted properly Without proper signal display on your device, sending out a text message canFew readers
  • How to Set Up Your Mobile Voicemail? ( New )
    How to Set Up Your Mobile Voicemail? Your voicemail is ready to start accepting messages as soon as it’s activated on your account. Until you complete the setup, callers will hear the default system greeting. Just follow these two simple steps to personalize your voicemail! Step 1: Access Your Voicemail Option 1: Press and hold the 1 key on your mobile device to dial your voicemail access number. Option 2: Call your own 10-digit mobile phone number from your mobile phone; this wilFew readers
  • I can't make outgoing calls.
    I can't make outgoing calls. Requirements: Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device. Make sure that you are making calls to a Canadian phone number. International calling, except to the US, is currently unavailable. Check whether there’s a signal on your devFew readers
  • How to label your phone numbers on a dual SIM iPhone ( New )
    How to label your phone numbers on a dual SIM iPhone To label phone numbers on your dual SIM iPhone, follow these steps. Your iPhone can store several eSIMs, and you have the option to select from predefined labels or create your own custom ones. Go to Settings Cellular. Tap on the number whose label you want to change. (https://storage.crisp.chat/users/helpdeskFew readers
  • I can't send text messages
    I can't send text messages Requirements: Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device Check whether there’s a signal on your device and make sure the SIM card is inserted properly Without proper signal display on your device, sending out a text message can be an isFew readers
  • I can't receive calls
    I can't receive calls Requirements: Most troubleshooting issues can be done by simply restarting your device (reboot) or taking the SIM card out and inserting it back into the device. Check whether there’s a signal on your device and make sure the SIM card is inserted properly. You can first check if the service is available for you by the time you are trying to see if you can receive calls or not. Once you verify there’s a service available on your device and the issue persistsFew readers
  • How to label your phone numbers on a dual SIM Google Phone ( New )
    How to label your phone numbers on a dual SIM Google Phone Open Settings: Go to the “Settings” app on your Google phone. Select Network & Internet: Tap on “Network & Internet,” then choose “SIM cards” or “Dual SIM settings,” depending on your phone model. Choose a SIM: You will see options for both SIM cards. Select the SIM card you want to label. Label Your SIM: Tap on the option to “Edit” or “Label” the SIM card. You can then choose from a list of suggested labels or entFew readers
  • How to label your phone numbers on a dual SIM Samsung phone ( New )
    How to label your phone numbers on a dual SIM Samsung phone Activate a second SIM card to handle two numbers on a single device. With a Dual SIM card, you can manage both personal and business calls from one phone, eliminating the need to carry multiple phones or switch SIM cards. Go to Settings Connections SIM card manager. Tap the SIM card that you would likeFew readers

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