• What is the difference between prepaid and monthly accounts?

  What is the difference between prepaid and monthly accounts? A prepaid plan has no fixed billing cycle. You can activate it anytime, and use it for 30 days. Once the 30 days are over, you will have to extend it to continue using the services. Under this type of plan, data will be blocked if you reach your data limit, but you can always add more if you need. Vacation plans arePopular

• Does a prepaid line expire?

  Does a prepaid line expire? Requirements: To top up or extend the service, you must have a valid credit card. PhoneBox accepts both Canadian and international credit cards. Prepaid service duration is 30 days. As long as you extend the service before the 30 days ending, you can continue using it. If you do not extend the service, it will automatically be terminated at thSome readers

• What is a Vacation Plan and how does it work?

  What is a Vacation Plan and how does it work? Requirements: The account should have been active for at least 6 months. A Vacation Plan is a temporary account suspension while the customer is on a long-term absence. This means the account, its services and its charges will be suspended for a certain time. Customers are eligible to apply for Vacation Plans for a maximum ofFew readers

• Will I get a notification when my prepaid plan is about to expire?

  Will I get a notification when my prepaid plan is about to expire? Yes, we will send three notifications in different times via SMS, and we will also email the customer when the account is closed. Case example: David term is from: Feb 12, 2021 ~ Mar 13, 202Few readers

• Can I still receive calls and SMS after my prepaid plan has expired?

  Can I still receive calls and SMS after my prepaid plan has expired? When the 30 days term ends with no extension request, you will lose all service (calls, SMS, and data ) on the term last day. You will not be able to receive or make calls and SMS anymore. Please, do not leave it till the last minute to extend the service, avoid service interruption. Note: When applying eFew readers

• Will I get a notification if I exceed my data limit?

  Will I get a notification if I exceed my data limit? Yes, we will notify you by SMS when you are close to reach your data limit and when you reach it. Where can I find the applied data overage fee? You will be able to see the data overage fee on your next month invoice. Am I able to use data after I have overused my data? Your data will be blocked once you haveFew readers

• How do I add more data to my prepaid plan?

  How do I add more data to my prepaid plan? Requirements: To top up/ add more data, you must have a valid credit card or debit card. For credit cards, PhoneBox accepts both Canadian or international types. When you use up the allowed data capacity, the data will be blocked automatically. If you wish to use more data, you can add it. The process can be done via online accoFew readers

• I forgot to extend my prepaid plan before term ending date. How can I make a payment?

  I forgot to extend my prepaid plan before term ending date. How can I make a payment? Payments can be made online or in our stores. To pay online, login into your account in our website or app. Go to HOME or BILLING found on the top menu bar. Click the PAY icon to pay your outstanding balances. Select the mode of payment that you prefer. Follow the instructioFew readers

• Can I extend my vacation plan?

  Can I extend my vacation plan? Requirements: The customer account must be reactivated for at least 6 months before a new vacation plan is applied. Yes, customers are allowed to extend the Vacation Plan up to a maximum total duration of 3 months. After the 3-month-long temporary suspension, the account must be reactivated for at least 6 months before a new vacation plan iFew readers