• Register for an Online Account

  Register for an Online Account Registering for a PhoneBox account is easy. Once your profile is created, you can manage your services online or through our app. You can register by following the steps below. Important Note: If you have a temporary phone number during a port-in process, please wait until the port-in is completed. You cannot use a temporary phone number to registerSome readers

• What are the services and options available on the online account?

  What are the services and options available on the online account? At PhoneBox, we encourage our customers to create a self-serve account where you can take advantage of numerous benefits and services offered through our website and app. Available Services and Options: For Prepaid Plans: Extend your prepaid plan: Manually extend your services by adding another 30-day term Plan change: Plan changes will be effective from the start of the next 30-day new term AdSome readers

• Register for an auto payment

  Register for an auto payment By learning how to set up auto payment on your PhoneBox account, you will never have to worry about paying your bill on time. The payment methods you can register differ depending on whether you have postpaid or prepaid plans. Please make sure to review the regulations below. Postpaid: Credit cards (Visa, Mastercard, Amex, or JCB) and PAD* (Pre-Authorized Debit) are available. *Accepted all Canadian banks: TD, Scotiabank, BMO, RBC, CIBC and others.  PrepaFew readers

• Change your plan

  Change your plan If you're not sure which plan you're currently on, you can find this information on the Plan page. You can also change your data plan from there. The methods differ depending on whether you have a postpaid or prepaid plan. A prepaid mobile plan works for 30 days. In other words, your new phone plan will be effective after your current term ends. If you are a postpaid custFew readers

• View your data usage

  View your data usage You can find this information on the Home page if you are unsure how much data you have used. Please note that your data usage is updated once every 24 hours. Website: Sign in to your account Open the Home page Check your data usage - this will give you an estimate of your current data consumption App: Open the PhoneBox app on your device and sigFew readers

• PhoneBox notified me that my registered card was declined. What should I do?

  PhoneBox notified me that my registered card was declined. What should I do? Have you received a text message regarding a declined payment? Don't worry. You can always log into your account and extend your term with another payment method. To extend your term successfully, please make sure to update your auto-extension method. If you are unable to log into your online account, we can hFew readers

• I can't log into my account. It shows an error.

  I can't log into my account. It shows an error. Have you signed up for our self-serve portal? To manage your account online, your online account first needs to be registered on our website or mobile app. After the sign-up process has been completed, you can log in and manage your account anytime using your registered email and password. If yoFew readers

• [Website] Check your balance & Pay your Bill

  Website Check your balance & Pay your Bill Overview: Check your current balance and pay your bill directly through your account. This is the fastest and most convenient way to manage your payments. The payment process differs depending on whether you have a Postpaid or Prepaid plan. Postpaid Plans: Sign in to your account Open the Billing page and select Pay BillFew readers

• [Website] Check the PDF invoice (Only Postpaid)

  Website Check the PDF invoice (Only Postpaid) You can check your usage summary, daily data usage, and call history from your PDF invoice. This is useful when you want to check your usage in detail. This function is only available for postpaid plans. Sign in to your account, open the Billing page, and select "INVOICE." ~ (https://storage.crisp.chat/users/helpdesk/website/-/eFew readers

• [Website] Suspend your service (Only Monthly Plan)

  Website Suspend your service (Only Monthly Plan) If your phone was lost or stolen, you can suspend your service using your PhoneBox account. When you want to restart your service, please contact our customer care team. Steps to suspend your service: Sign in to your account Open the Settings page Select "SIM Lost/Stolen Hold" (https://storage.crisp.chat/users/helpdesk/Few readers

• [Website] Set up a vacation plan (Only Postpaid)

  Website Set up a vacation plan (Only Postpaid) A vacation plan is a temporary suspension of your account while you are on a long-term vacation. You can apply for a vacation plan on the Plan page. Customers are eligible to apply for a vacation plan for a maximum of 3 months, free of charge. After the 3-month temporary suspension, the account must be reactivated for at least 6 months before applying for another vacation plan. This function is only available for postpaid plans. Steps to sFew readers

• [Website] Change your payment method for an auto payment

  Website Change your payment method for an auto payment You can change your credit card to register for auto payment on the Home page. You can register only one credit card per account. Steps to change your payment method: Sign in to your account Open the Home page and select "Auto Payment" Click on "Add Payment Method" (https://storage.crisp.chat/users/helpdesk/websitFew readers

• [Website] Edit your profile

  Website Edit your profile Edit your profile on the Profile page. It is easy to update your information using your PhoneBox account. Quickly make changes to your name, address, email, and password. Steps to edit your profile: Sign in to your account Go to the Home page and select "Profile Change" You can view or edit any sections displayed Select an option to edit it 5Few readers