• Register for an Online Account

  Register for an Online Account Registering for a PhoneBox account is easy. Once your profile is created, you can manage your services online or through our App. You can register by following the steps below. *If you have a temporary phone number in the middle of the port in, please wait until the port in is completed. You cannot use the temporary phone number to registerSome readers

• What are the services and options available on the online account?

  What are the services and options available on the online account? At PhoneBox we encourage our clients to create a self-serve account, where you can take advantage of a number of benefits and services offered through our website/app. List of options and services available: Extend your prepaid plan: you can choose to manually extend your services by adding another 30 day term! Plan change: Plan changes will be effective from the start of the next 30 term. Add Data: ASome readers

• Register for an auto payment

  Register for an auto payment By learning how to set up auto payment on your PhoneBox account you will never have to worry about paying your bill on time. The payment methods you can register differ depending on Postpaid or Prepaid. Please make sure that the below regulation. Postpaid: The credit card(Visa, Master, Amex or JCB) and PAD* (Pre-Authorized Deposit) are available. Accepted banks - TD, SCOTIABANK, BMO, RBC or CIBC Prepaid: The credit card(Visa, Master, Amex orFew readers

• Change your plan

  Change your plan If you're not sure which plan you're currently on, you can find this on the Plan Page. Also, you can change your data plan. The methods differ depending on Postpaid or Prepaid. A prepaid mobile plan works for 30 days. In other words, your new phone plan will be effective after your current term ends. If you are a postpaid customer, your new plan will be effecFew readers

• View your data usage

  View your data usage You can find this on the Home Page if you are unsure how much data you have used. Please note that your data will be updated once every 24h. Website Sign in to your account. Open the Home page. Confirm your data usage. This will give you an estimate of your data usage. APP Open PhoneBox App on your device and Sign In. Then, navigFew readers

• PhoneBox notified me that my registered card was declined. What should I do?

  PhoneBox notified me that my registered card was declined. What should I do? Have you received a text message regarding a declined payment? Don't worry. You can always log into your account and extend your term with another payment method. To extend your term successfully, please make sure to update your auto-extension method. Have you failed to log into your online accounFew readers

• I can't log into my account. It shows an error.

  I can't log into my account. It shows an error. Have you signed up for our self-serve? To manage your account online, your online account first needs to be registered on our website or mobile app. After the sign-up process has been completed, with your registered email and password you can log in and manage your account anytime. If you forget your password, please go to FoFew readers

• [Website] Check your balance & Pay your Bill

  Website Check your balance & Pay your Bill Check your current balance and you can pay your bill on your account. The fastest and most convenient way to pay your bill is through it. The methods differ depending on Postpaid or Prepaid. Postpaid Sign in to your account. Open the Billing page and select PAY . Enter a payment amount. (https://storage.crisp.cFew readers

• [Website] Check the PDF invoice (Only Postpaid)

  Website Check the PDF invoice (Only Postpaid) You can check your usage summary, daily data usage and call history from your PDF invoice. It is useful when you want to check your usage in detail. This function is only valid for Postpaid. Sign in to your account. Open the Billing page and select PDF INVOICE . Check your activation date , invoice date aFew readers

• [Website] Change your payment method for an auto payment

  Website Change your payment method for an auto payment Change your credit card to register for an auto payment on the profile page. You can register only one credit card in your account. Sign in to your account. Open the Profile page and select CHANGE CREDIT CARD . Enter your credit card information including the credit card security code. This is the 3-digit codFew readers

• [Website] Set up a vacation plan (Only Postpaid)

  Website Set up a vacation plan (Only Postpaid) A vacation plan is a temporary suspending your account while you are on a long-term vacation. You can apply for a vacation plan on the Plan page. Customers are eligible to apply for a vacation plan for a maximum of 3 months, free of charge. After the 3-month-long temporary suspension, the account must be reactivated for at least 6 months before applying for another vacation plan. This function is only valid for Postpaid. Sign inFew readers

• [Website] Suspend your service (Only Monthly Plan)

  Website Suspend your service (Only Monthly Plan) If your phone was lost or stolen, you can suspend your service by using your PhoneBox account. When you restart your service, please contact our customer care. This function is only valid for Postpaid. Sign in to your account. Open the Plan page. Select Lost or Stolen Device . Select SUSPEND MY SERVICE .Few readers

• [Website] Edit your profile

  Website Edit your profile Edit your profile on the Profile page. It is easy to update your information using your PhoneBox account. Quickly make changes to your name, address, email and password. Sign in to your account. Open the Profile page and select EDIT or CHANGE PASSWORD . You can view or edit any sections displayed except a phone number. Select a sectFew readers