Payment Methods

• What are the payment methods available for data top up?

  What are the payment methods available for data top-up? As a prepaid user, you will encounter issues with data speed once you have reached your data limit/capacity. To top up more data in your current term, you log into your online account and simply select "Add Data" on the main page. (https://cdn.elev.io/file/uploads/Ms2rAFsZVI2auuOCIF04pdFwyXkZ6uMP6fAK9F5NkFew readers

• What are the available payment methods for term extension?

  What are the available methods for term extension? As a prepaid user, you may encounter issues with service disruption due to the failure of term extensions. Through our self-serve, you can extend your term with a few simple steps. Please log into your online account or download PhoneBox mobile application, and you can proceed with the term extension. For wFew readers

• PhoneBox(USA) notified me that my registered card was declined. What should I do?

  PhoneBox notified me that my registered card was declined. What should I do? Have you received a text message regarding a declined payment? Don't worry. You can always log into your account and extend your term with another payment method. To extend your term successfully, please make sure to update your auto-extension method. Have you failed to log into your oFew readers

Billing

• Am I able to set up automatic payments?

  Am I able to set up automatic payments? Don't worry about making manual payments on each term end date. PhoneBox has you covered. Upon activation, our clients will have the option to save the payment method for the automatic extension. You may also choose to add an autopayment method after activation by logging into your self-serve. You can set up the auto exFew readers

• Can I get a refund on the data top up?

  Can I get a refund on the data top-up? For prepaid accounts, unfortunately, all purchases are not refundable, including data top-up, term extension, and adding International calling minutes. We strongly suggest our clients double-check all the information before proceeding to the payment steps. Do you still need help? Are you looking for different information about PhoneBox? You can visit thFew readers

• I forgot to extend my services and my term ended. How can I make a payment?

  I forgot to extend my services and my term ended. How can I make a payment? We will send out SMS notifications before your term ends. However, your account will be suspended if we don't receive any extension requests before your 30-day term expires. To extend your term after suspension, you can try to log into your online account. On the right-hand side of the page, you will be able to see the "Extend"Few readers

• Should I receive a monthly invoice under my prepaid plan?

  Will I receive a monthly invoice under my prepaid plan? Since a prepaid plan is considered a short-term plan or pay-per-use, it allows you to use that service for a set period or duration after the payment. Consequently, there will not be a periodic type of monthly invoice generated and you will not receive any form of hard or soft copy of an invoice. What you will receive, however, is an email andFew readers