Customer Support Team

• Why there is no reply to my emails from PhoneBox USA

  Why is there no reply to my emails? You can reach our Customer Support team at services@gophonebox.com. Our team will get back to you within 1-2 business days. We are sorry to inform you that we have limited team members, which means sometimes it can take a little time for you to get responses. If your question is urgent, please feel free to contact us through other chanFew readers

• How to reach out to PhoneBox Customer Support team for USA service?

  How to reach out to the PhoneBox Customer Support team? Do you know you can conveniently manage your account 24/7 via our Online Account? You just need to register an account before logging in. Please use your phone number to sign up for your account! Our amazing customer support team operates from 9:30 am to 6:00 pm PST on weekdays and from 10:00 am to 6:00 pFew readers

Shipping

• What if I still have not received my SIM on the expected delivery date?

  What if I still have not received my SIM on the expected delivery date? We will deliver your SIM card to your place, wherever you are after you request activation online. You can order your SIM card on the PhoneBox website Activation. We are sorry to inform you that sometimes packages can be lost during transit or get returned due to an invalid address. If your expected deliFew readers

Port Out

• How do I transfer my phone number to a different mobile service provider?

  How do I transfer my phone number to a different mobile service provider? Porting a number is the process of moving an existing phone number from one service provider to another provider. How to port your number? You will need your account number and PIN to request a port-out to a new provider. You can find them when you log into your online account. After loggiFew readers

Service Issues

• I can't send text messages.

  I can't send text messages. Without a proper signal display on your device, sending out a text message can be an issue. First, restart your device to make sure the service is not working. Checking your connectivity through cellular data or WiFi is also important as some devices require an internet connection to send out text messages. For devices such as iPhones, we recommend checking the text messageFew readers

• My phone shows “No Service”.

  My phone shows “No Service.” “No service” issues can occur based on various reasons. The first common reason is that the service start date has not arrived. Before checking the service, it is important to have a look at the confirmation email we sent you, which specifies the service start date. Please note that International roaming is unavailable with PhoneBox prepaid plans, so you can use our servicesFew readers

• I can't log into my online account. It shows an error.

  I can't log into my account. It shows an error. Have you signed up for our self-serve? To manage your account online, your online account first needs to be registered on our website or mobile app. You can go to My Account. Select 'Sign Up' and enter the 10-digit Phone Number and RegisteredFew readers

• I can't make outgoing calls (USA service)

  I can't make outgoing calls You should first check whether the service is available for you when you are trying to make outgoing calls. Once you see there’s a service available on your device, you must check if the phone number you are calling out is a number from a country available for international calling with PhoneBox prepaid plans. To check the list of 25 countries, please go to our support (https:Few readers

• Troubleshooting options available on the mobile device (USA service)

  Troubleshooting options available on the mobile device. You have access to a few options to restore missing services and clear out any potential settings that may cause an issue. These options can correct many issues, including - Calls, Texts, and Data issues. Here is a list of a few troubleshooting tips and tricks available on the Mobile Device: Restart the Device: Although this is a very simpleFew readers