Customer Support Team

• [USA] How to Contact Customer Service at PhoneBox

  How to Reach PhoneBox Customer Service Our customer support team is available 24 hours a day, 7 days a week to assist you. Feel free to contact us through any of the methods below.  You can contact the PhoneBox Support Team in the following languages. Please feel free to reach out in the language you are most comfortable with. (Availability and support hours may vary by language.) English, French, Spanish, Hindi, Portuguese, Chinese, Korean, Japanese, Persian, Vietnamese, Tagalog (FilFew readers

Shipping

• [USA] When Will My PhoneBox SIM Arrive?

  Learn how PhoneBox SIM shipping works, delivery timelines in and outside Canada, tracking options, and what to do if your SIM hasn’t arrived.Few readers

Port Out

• [USA] How to Transfer Your Phone Number to Another Carrier

  Learn what port-out means and how to transfer your PhoneBox number. Find your account number and PIN using self-serve or the PhoneBox appFew readers

Service Issues

• [USA] I Can't Send Text Messages

  Can’t send text messages on your PhoneBox US plan? Follow simple steps to check your device, messaging settings, and data connection.Few readers

• [USA] I can't make outgoing calls

  Having trouble making outgoing calls on PhoneBox US plan? Follow simple troubleshooting steps to check your device, SIM settings, and calling support.Few readers

• [USA] No service or SOS on my device

  Seeing No Service or SOS on your device? Follow steps to restart your phone, reset network settings, and check VPN issues.Few readers

• [USA] I can't receive text messages

  Can’t receive text messages on your PhoneBox US plan? Follow simple steps to check your device, messaging settings, and data connection.Few readers

• [USA] I can't receive calls

  Missing incoming calls on PhoneBox US plan? Follow simple steps to check phone settings, blocked numbers, dual SIM conflicts, and get support if needed.Few readers