Home Internet Equipment and Setup Guide
Equipment For your home internet service
When you sign up for Home Internet with PhoneBox, you will receive the essential equipment needed to connect to your Rogers Home Internet service.
What’s inculde ?
- Coax cable
- Gateway modem
- Power cable/adoptor
The equipment is required to set up your Home Internet service and provide a stable connection.
Note: The available installation method may vary depending on your service address.
Installation method
- Self-Installation
If self-installation is available at your address, your Internet equipment will be shipped directly to you.
- Delivery usually takes 3–5 business days.
- Installation steps may vary depending on your plan and equipment.
For detailed instructions, please see:
Installing your Rogers Xfinity Internet
- Professional Installation
If self-installation is not available at your address, a professional installation will be required.
- Your technician will arrive within the 2-hour appointment window.
- Installation usually takes 1–3 hours, depending on the services being installed and the existing cable conditions.
- The technician may need to stay beyond the scheduled appointment time to complete the installation.
- Your services should be ready to use before the technician leaves.
Q. Can my child let the technician into my home?
No. Someone over the age of majority must be home for the entire installation appointment.
They must also have permission to access your MyRogers account and the Rogers Xfinity app if required during the setup.
Q. What if I need to reschedule or cancel my appointment?
You can reschedule your installation appointment online.
For instructions, please see:
How to reschedule your installation appointment
Before Your Installation
Before your technician arrives, please make sure you can access your MyRogers account and have the required Rogers apps installed on your smartphone.
You can:
Having access to your account before installation will help make the setup process easier.
Do you still need help?
Are you looking for different information about PhoneBox? You can visit the support section and read the frequently asked questions (FAQs). If you haven’t found the information you need, please contact our customer care via services@gophonebox.com or toll-free: 1-855-886-0505.
Updated on: 06/10/2026
Thank you!