Plan Change

• What is the difference between plan change and term extension?

  What is the difference between plan change and term extension? As you are using your prepaid plan, you may wonder about the differences between your prepaid plan change and your prepaid term extension. A plan change will allow you to upgrade or downgrade your plan on your following prepaid term (cycle). After you decide and choose to downgrade or upgrade your plan, you will be asked to confirm your nFew readers

• Is there a deadline for US Prepaid plan change requests?

  Is there a deadline for plan change requests? Do you want to change your plan? You can make plan change requests at any time through our self-serve. Please note: the plan change will always take effect from the beginning of the next 30-day term. Please ensure that you request the plan change before extending the service for another 30 days. We are unable to modifyFew readers

• If I request for a plan change, when will the new plan begin?

  If I request a plan change, when will the new plan begin? Once you request a new plan, as the current term is unable to be modified, your plan change will take effect from the beginning of the following 30-day term. You will have the option to 'Top-Up' if you would like to add more data within the current term ($10 / 1GB). Case example: Mr. John has requested to update his plan, as he would like to accFew readers

Termination

• How do I terminate my USA account?

  How do I terminate my account? Termination means completely closing your account with PhoneBox. You may need to terminate your phone plan in some situations, such as going back to your home country. All our plans are prepaid, and your account will be automatically terminated once the plan term ends with no extension registered. If you have set up an auto payment with PhoneBox, you will have to contact uFew readers

• Am I able to remove my requested termination?

  Am I able to remove my requested termination? You will be able to cancel the termination request and continue services as long as the current term is still active. If you have requested termination, you will be able to remove the termination by: Applying the autopayment method to your account. This will allow the system to process future extensions automatically. Processing a manual extension tFew readers

• Can I continue using my SIM card after my term expires?

  Can I continue using my SIM card after my term expires? After the term expires, PhoneBox will keep the client's phone number for up to 90 days. You can restart the service with your SIM anytime within this period. Within the first 30 days, you can reactivate the account for free. After 30 days, the reactivation will be available at the cost of $10+tax. After 90 days, your account will be permanently teFew readers

• Am I able to reactivate my account after termination?

  Am I able to reactivate my account after termination? You will be able to reactivate your account as long as the request to reactivate has been submitted within 90 days after the termination date. To reactivate your account, kindly reach out to our Customer Care Team, who will be able to reactivate the account and restore services. We will require an upfront payment for the plan before reactivation. YouFew readers

• Do I get a notification when my prepaid plan is about to expire?

  Do I get a notification when my prepaid plan is about to expire? Yes, we will send you notifications via SMS before your term ends, and we will also email you when the account is suspended. If you wish to extend your current term, you can simply log into your online account and extend the term. Case example: Anna was using PhoneBox prepaid plan, and her termFew readers