You can update your payment information through Telus/Koodo Self-Serve.

Telus Home Internet Users 

1. Log in to My TELUS via the app or web browser.

(If you don’t have an account, you can register easily.)

2. If you have multiple accounts, select the account you want to update.
3. Click Set Up Pre-Authorized Payments.
4. Complete the form and submit to save your new payment details.

If you haven’t found the information you need, please contact the customer support team at

TELUS : 1-888-811-2323 (English) / 1-800-833-6888 (Chinese)

Koodo Internet Users

1. Log in to your Koodo Self-Serve account.
2. Click Manage Internet and Subscriptions.
3. Under Manage Your Payment Info, select Update Your Credit Card.
4. Enter your new credit card details and save the changes.

If you haven’t found the information you need, please contact the customer support team. Please visit the website, which offers quick help for all your Koodo questions.

Notes

• Koodo Internet only supports pre-authorized payments.

(One-time payments are not available.)

• Your credit card will be automatically charged on your billing date.
• The first month’s payment is billed on your internet activation date.
• Any outstanding charges will be processed within 1–2 business days.
• Only Canadian credit and debit cards are available.
• Online banking payments are not supported for Koodo Internet.

Do you still need help?

Are you looking for more information about PhoneBox - TELUS / Koodo Home Internet service?

You can visit the Help/Support section on the websites. If you haven’t found the information you need, please contact the customer support team at

**

• TELUS : 1-888-811-2323 (English) / 1-800-833-6888 (Chinese)
• Koodo: Visit website, which offers quick help for all your Koodo questions.

If you need more assistance, it'll help schedule a callback from Koodo's rep.

Updated on: 10/02/2026