Internet bills are issued and managed directly by TELUS or Koodo, depending on your service provider while PhoneBox provides mobility services.

Because the billing systems differ by service type, billing statements and receipts are available through different platforms.

Internet Invoice (TELUS / Koodo)

You will receive your internet service invoice through your registered email on your internet carrier. Internet billing statements, receipts, and detailed charge information can be viewed through the carrier’s app or online self-serve account as well

If you are unable to find the information you need, please contact the carrier directly using the details below.

TELUS Support

• English: 1-888-811-2323 (Mon–Sun, 9:00 AM–6:30 PM)
• Chinese: 1-800-833-6888 (Mon–Sat, 9:00 AM–7:00 PM)

You can also visit the TELUS Support page for additional help.

Koodo Support

• Visit the Koodo Help section on the website for quick answers to common billing questions

For instructions on updating payment information related to TELUS or Koodo internet services, please refer to the guide below:

How to Update Your Payment Details for TELUS & Koodo

Mobile Bills (PhoneBox)

If you are using a PhoneBox mobile service, your invoice is issued by PhoneBox. You can view your invoice through the PhoneBox Self-Serve portal.

Go to the PhoneBox website: https://myaccount.gophonebox.com

Do you still need help?

Are you looking for more information about PhoneBox - TELUS / Koodo Home Internet service?

You can visit the Help/Support section on the websites. If you haven’t found the information you need, please contact the customer support team at

• TELUS : 1-888-811-2323 (English) / 1-800-833-6888 (Chinese)

• Koodo: Visit website, which offers quick help for all your Koodo questions.

If you need more assistance, it'll help schedule a callback from Koodo's rep.

Updated on: 10/02/2026